Introduction & Acceptance of Terms
By registering an account with us at The Star Casino, you confirm that you have read, understood, and agreed to these terms and conditions in full. These general rules govern the relationship between you and us, and they apply to all use of our platform — including browsing, registering, depositing, playing, and withdrawing.
We are committed to providing a safe, fair, and responsibly managed gaming environment. These terms exist to protect both you and us, and to ensure that everything on our platform operates transparently and in accordance with applicable regulations. If you do not agree with any part of these terms, you should not register or continue using our services.
We reserve the right to update these terms at any time. Where changes are material, we will notify you. Continued use of the platform following any update constitutes your acceptance of the revised terms.
Account Registration & Verification
To open an account with us, you must meet the minimum age requirement of 18 years old. We operate a strict zero-tolerance policy on underage gambling. If we have any reason to suspect that a player is under the legal age, we will suspend the account immediately pending verification, and any funds held may be withheld pending investigation.
Eligibility & Restricted Territories
You are responsible for ensuring that online gambling is legal in your jurisdiction before registering. We do not knowingly accept players from regions where our services are prohibited by local law. It is your duty to check and comply with the laws of your country of residence.
Know Your Customer (KYC) Process
As part of our legal obligations, we are required to verify the identity of all account holders. This process — commonly referred to as KYC (Know Your Customer) — must be completed before withdrawals can be processed, and may be requested at any point during the account lifecycle.
You will be required to provide documentation that confirms:
- Identity: A valid government-issued photo ID, such as a passport or driving licence.
- Address: Proof of your residential address, typically a recent utility bill or bank statement dated within the last three months.
- Payment method ownership: Evidence that the payment method used on your account belongs to you.
Failure to provide satisfactory documentation when requested may result in your account being restricted or closed. We appreciate that this process can feel administrative, but it is a necessary safeguard — for your protection as much as ours. All documents submitted are handled in strict confidence and processed in line with applicable data protection legislation.
Each player may hold only one account. Duplicate accounts are not permitted and will be closed upon detection.
Deposits, Withdrawals & Financial Rules
All funds deposited into your account must come from a payment method that belongs to you personally. We do not accept deposits made on behalf of another person, and you must not use payment methods registered in someone else's name. This rule exists to protect against fraud and to comply with our anti-money laundering obligations.
Depositing Funds
When making a deposit, please ensure that you are using a method you have full ownership of and access to. Deposits are typically credited promptly, though processing times can vary depending on the method used. We are not responsible for delays caused by third-party payment processors.
We reserve the right to request documentation confirming the source of funds at any time. This is a standard part of our Anti-Money Laundering (AML) policy and is not a reflection of any specific suspicion. Cooperating fully and promptly with such requests helps us keep your account active and in good standing.
Withdrawals
Withdrawals will only be processed to the same payment method used to make the original deposit, wherever technically possible. This is a core principle of our AML policy and is non-negotiable.
Before any withdrawal is approved, your account must be fully verified. Withdrawals requested on unverified accounts will be held until the KYC process has been completed to our satisfaction. We aim to process verified withdrawal requests in a timely manner, though exact timescales can vary by payment method.
General Financial Responsibilities
- You are solely responsible for any tax obligations arising from winnings in your jurisdiction.
- Funds held in your account are not interest-bearing.
- We reserve the right to carry out enhanced due diligence checks on any account where unusual financial activity is identified.
- Any attempt to exploit payment processes fraudulently will result in immediate account suspension and potential reporting to relevant authorities.
General Bonus & Promotional Terms
From time to time, we may offer bonuses and promotions to our players. Any such offer will be accompanied by specific terms that set out the conditions attached to it. Those specific terms should always be read alongside these general bonus rules, which apply universally across all promotions on our platform.
Eligibility & Claiming Bonuses
Bonuses are generally available to eligible registered players unless stated otherwise. We reserve the right to limit or exclude specific players from promotional offers at our discretion, particularly where there is evidence of promotional abuse.
Wagering Requirements
Most bonuses are subject to wagering requirements, meaning you must wager the bonus (and in some cases the deposit) a specified number of times before any associated winnings can be withdrawn. The exact requirements will be stated in the promotion's individual terms. Until wagering is complete, bonus-derived funds cannot be cashed out.
Bonus Abuse & Maximum Bet Rules
While a bonus is active and wagering requirements remain outstanding, a maximum bet limit will apply per round or spin. Placing bets that exceed this limit during a bonus wagering period is considered a breach of these terms and may result in the bonus — and any associated winnings — being forfeited.
The following behaviours are considered bonus abuse and will not be tolerated:
- Registering multiple accounts to claim the same offer more than once.
- Using irregular betting patterns specifically designed to exploit bonus structures.
- Coordinating with other players to manipulate bonus outcomes.
We reserve the right to withhold, adjust, or remove any bonus at any time if we have reasonable grounds to believe these rules have been violated.
Prohibited Activities & Account Closure
We take the integrity of our platform seriously. Certain activities are strictly prohibited and will be treated as a serious breach of these terms of service.
Forbidden Conduct
- Multiple accounts: Registering more than one account per person is not permitted under any circumstances.
- VPN or proxy use: Using a VPN, proxy server, or any other tool to obscure your location or bypass geographic restrictions is prohibited.
- Fraud and chargebacks: Deliberately initiating fraudulent chargebacks or payment disputes is a serious violation that may result in criminal referral.
- Collusion: Colluding with other players in any game — particularly poker or live dealer formats — in order to gain an unfair advantage is strictly forbidden.
- Exploitation of software errors: Taking deliberate advantage of any technical malfunction, error, or bug on our platform is not permitted. Any winnings generated in this way will be voided.
- Underage gambling: Allowing or facilitating a person under the age of 18 to use your account constitutes a serious breach.
Account Suspension & Closure
Where we have reasonable grounds to believe that any of the above activities have taken place, we reserve the right to suspend or permanently close the account in question without prior notice. In such cases, we may also withhold any balance held in the account pending investigation, and refer the matter to the relevant regulatory or law enforcement authorities where appropriate.
Licensing, Jurisdiction & Dispute Resolution
The Star Casino operates in accordance with applicable gaming regulations. Our platform is governed by the relevant regulatory framework under which we are licensed, and we are committed to upholding the standards that our licence requires. Details of our current licensing status are available upon request.
Complaints & Dispute Resolution
If you have a concern or complaint, we encourage you to contact our support team in the first instance. Our team is available to help and will do their best to resolve any issue promptly and fairly.
Should you feel that your complaint has not been resolved to your satisfaction, you have the right to escalate the matter through the appropriate regulatory or alternative dispute resolution channel. We will cooperate fully with any such process.
All disputes will be assessed on their individual merits. Where a disagreement arises over the outcome of a game or technical matter, the data held in our systems will be treated as the definitive record, provided there is no evidence of technical fault on our part.
If you have questions about any aspect of these terms or need guidance on how to raise a formal complaint, please contact our support team — we are here to help. You can also return to the homepage at any time.